STANLEY PROPERTY LONDON is a trading style of Stanley (Chelsea) Ltd.
Registered Company: Stanley (Chelsea) Ltd: 05023114. Registered Address: 8 Milner Street, London SW3 2PU
Our Money Laundering Regulations (MLR) registration number is 127152 and our VAT number is 835 7773 86.
Under Consumer Protection Regulations (CPR's) an Estate Agent is obliged to flag to a buyer (or tenant) anything which may be 'material' to their buying (or renting) decision. At STANLEY PROPERTY LONDON we take care to research the pros and the cons about each property that we are marketing and to bring to the attention anything which may affect the consumer's decision to rent or buy a particular property. We are transparent about issues. Buyers and tenants can then make informed choices and as a consequence our 'fall-through' rates are very low. If you have any questions -just ask- and we will be happy to help.
The Money Laundering Regulations were introduced to ensure businesses at risk have controls and processes in place to minimise the danger of this happening. STANLEY PROPERTY LONDON is obliged by law to undertake Client Due Diligence (CDD) checks on all clients and customers before entering into a transaction. As an estate agent, it is an offence to trade unless you are registered with HM Revenue and Customs (HMRC) for anti-money laundering supervision and you should always ask any estate agent you are considering using to prove that they are registered. Our registration number is: 127152
We are registered and regulated under the Data Protection Act 2018 and the UK GDPR and adhere to the rules thereof. Our registration number is: ZA077345.
Should you have any issues with the service you receive from STANLEY PROPERTY LONDON which you are unable to resolve with the employee you are dealing with, please contact our Managing Director in writing. Any complaint will be acknowledged within 3 working days of receipt. We aim to resolve any issues as quickly as possible and will respond, in writing, within 15 working days. If you are dissatisfied with the response and any action taken you may refer your complaint to The Property Ombudsman (TPO) for review. Please note, TPO will only look at complaints which have first gone through the STANLEY PROPERTY LONDON formal complaints procedure, and any complaint to TPO must be within 12 months.
This privacy policy sets out how under the Data Protection Act 2018 and the UK GDPR we use and protect any information that you give us when you use our website or interact with STANLEY PROPERTY LONDON via other methods.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this document. You should check this document from time to time to ensure that you are happy with any changes.
Controlling your personal information
We will never sell or lease your personal information to third parties.
What information do we collect and how do we use it?
The information we collect is used to provide the Estate Agency services you have requested, to provide relevant information, and to comply with our legal and regulatory obligations, for example Anti-money Laundering and Right to Rent regulations.
The legal basis for our use of the information will be one of the following:
The information we collect and how long we hold it for varies depending on our relationship with you, and includes but is not limited to:-
For Landlords we generally collect:
We keep this information for 7 years from the end of our relationship as required by HMRC
For Tenants we generally collect:
We may pass some tenant data to relevant parties for legitimate purposes only, for instance we may:
We keep this information for 7 years from end of our relationship as may be required by HMRC
For Sellers we generally collect:
If a sale goes through we keep this information for 7 years from the end of our relationship as required by HMRC.
If a sale does not go through we keep this information for 5 years from the end of our relationship as required for AML purposes.
For Buyers we generally collect:
If a sale goes through, we keep this information for 7 years from the end of our relationship as required by HMRC.
If a sale does not go through, we keep this information for 5 years from the end of our relationship as required for AML purposes.
Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Data Requests / Your Rights
You may request details of personal information which we hold about you under GDPR. If you would like a copy of the information held on you, please write to us at 8 Milner Street, Chelsea, London, SW3 2PU.
You may request that data we hold be deleted by STANLEY PROPERTY LONDON but please note that if we have any legitimate obligation to hold the data we will decline this request until the legitimate obligation period has expired. If you believe that any information we are holding on you is incorrect or incomplete, please email or write to us as soon as possible. We will promptly correct any information found to be incorrect.
Complaints
If you are not happy with our handling of your data please do contact our Managing Director, who will attempt to address your concern. If you are still not satisfied you have the right to appeal to the Information Commissioners Office (ICO).
What are Cookies?
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
A cookie will typically contain the name of the domain (internet location) from which the cookie has come, the "lifetime" of the cookie (i.e. when does it expire), and a value, usually a randomly generated unique number.
We only use cookies which are necessary for us to analyse traffic to our website (with Google Analytics) and for it to function smoothly. We will NOT deluge (or even trickle) you with any adverts or marketing. It’s that simple.
These policies were last updated on 22nd February 2022
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